Return & Exchange Policy

 

Effective Date: 23-05-2025

At Naga Bazar Shopping Centre, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we offer a 14-day return and exchange guarantee under the conditions below.

Eligibility for Return or Exchange

  • Products must be returned within 14 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • A purchase receipt or order number is required.

  • Defective or damaged items must be reported within 48 hours of delivery.

Return Process

  1. Contact us via:

  2. Mention the order number and reason for return or exchange.

  3. Pack the item securely with the original packaging.

  4. Ship the product to our return address:

Return Address:
BORNAVILA, Mazar Road (Starting Point), Mouchak, Kaliakair, Gazipur

Refund or Exchange Timeline

  • Once we receive and inspect the returned product, we will initiate your refund or exchange within 3–7 business days.

  • Refunds will be processed via the original payment method or as store credit.

Non-Returnable Items

  • Used, damaged, or altered products

  • Items without original packaging

  • Perishable or intimate items (if applicable)

Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or an incorrect item was delivered.